Shipping Policy
Ordered by you, reached to you by us
Below are some of the frequently asked general questions that are answered for your assistance
When can you expect the delivery?
We thus make every effort to dispatch the vast majority of orders from our warehouse within 24 hours after order confirmation. However, the courier partner has promised a varied delivery window for each site.
For your assistance, we have found the ‘Estimated delivery’ widget on product pages for you that allows you to view the anticipated time for delivery of a purchase.
How is my order going to be delivered?
To deliver your order to your doorstep, we make use of many national courier services.
Do you deliver abroad?
No, as of right now, we do not ship Clovia’s collection worldwide.
My package is missing one item.
This is quite uncommon because we carry out several checks when packaging our products. Please check the included invoice to see if you have been charged for the missing item. Please get in touch with us right once if you’ve been charged by contacting us on WhatsApp at +91 12345-00000 or mail us at voluptous.in@gmail.com. Additionally, you may post your inquiries there: Feedback/Complaints.
You just have to include “Requesting for the deletion of my personal information” in the subject line of your correspondence email following the requirements of this privacy policy. Before responding to your request, we shall confirm such demands. Please take notice that the withdrawal of permission will not be implemented retrospectively but rather prospectively.
Regularly, you can examine, amend, add, rectify, or update your personal information.
Important Notes
- In the odd event that we are unable to deliver any of the items in your purchase, be assured that you will not be charged for those items if you pay cash on delivery, or you will receive a full refund if you pay online.
- In the odd event that we are unable to ship your order in its whole within 10 working days of the order, we shall cancel the portion of the order that has not yet been dispatched and notify you by email of the cancellation. In these circumstances, your payment for the portion of the purchase that hasn’t been dispatched will be reimbursed to your bank account.
- In accordance with your convenience, you may pay using a Voluptuous wallet or a cheque (the information of which you must separately provide to us). Please decline to accept delivery of the product if you think the packaging has been tampered with or is damaged, and contact by WhatsApp at +91 12345-00000 or mail us at voluptous.in@gmail.com with your purchase reference number. We’ll do all we can to get you a new delivery as soon as possible.
- India-Post provides delivery services to several areas of India. If a Cash-on-Delivery order is dispatched through India Post’s VPP service, India Post may impose an extra fee of 5% of the invoice amount, which will be collected by the local post office.